Privacy policy

PawellPet Privacy Policy

Last updated: [insert date]

At PawellPet ("we," "us," or "the Store"), accessible from [yourstore.com], we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have over it when you visit or shop at our store.

By using PawellPet, you agree to the practices described in this policy.

1. Information We Collect

a) Information you provide directly

  • First and last name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment information (processed securely by our payment provider; we do not store full card numbers)
  • Your pet's information (if you voluntarily share it, e.g., in contact forms or custom orders)

b) Information collected automatically

  • IP address
  • Browser and device type
  • Pages visited and browsing time
  • Approximate location
  • Cookies and similar technologies (see Section 5)

c) Information from third parties

We may receive data from payment providers, advertising platforms (such as Meta or Google Ads), and Shopify, the platform that hosts our store.

2. How We Use Your Information

We use your data to:

  • Process and manage your orders, payments, and shipments
  • Communicate with you about your purchase or inquiries
  • Send news, promotions, and offers (only if you subscribed)
  • Improve our site, products, and shopping experience
  • Prevent fraud and ensure store security
  • Comply with legal and tax obligations

3. Who We Share Your Information With

We do not sell your personal data. We may share information with:

  • Shopify Inc., our e-commerce platform, which hosts and manages the technical operation of the store
  • Payment processors (e.g., Shopify Payments, PayPal, or other providers enabled in the store)
  • Shipping and logistics companies to deliver your orders
  • Marketing and analytics tools (Google Analytics, Meta Ads, etc.), when applicable
  • Legal authorities, when required by law

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law (for example, for accounting or tax purposes).

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep your shopping cart active
  • Remember your preferences
  • Analyze site traffic and usage
  • Show relevant advertising

You can set your browser to reject cookies, though this may affect some store features.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction or updating of your data
  • Request deletion of your data
  • Object to or restrict certain uses of your information
  • Withdraw your consent to receive marketing communications at any time

To exercise these rights, contact us at [your contact email].

7. Data Security

We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or alteration. However, no system is 100% secure, so we cannot guarantee absolute security.

8. Children's Privacy

PawellPet is not directed at minors. We do not knowingly collect personal information from children without parental or guardian consent.

9. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites, so we recommend reviewing their policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect once posted on this page, along with an updated "last updated" date.